Shergroup Outsource provides a range
of outsourced services to clients
across the world.
Our Quality Charter sets out how we
go about delivering a wholehearted
commitment to quality and what this
means for everyone within our organisation.
To live up to our Quality Charter,
we build its principles into the way
we work from day to day.
Shergroup Outsource defines quality
as 'providing a service that is professional,
dependable and achieves service commitments
- every time' and aims to meet or
exceed a client's reasonable expectations.
This is how we aim to achieve it.
People
Shergroup Outsource make
a promise to each client on conduct,
procedures and service standards and
subscribes to the ethos that the capability
and performance of the people within
its business are key to keeping that
promise. Individuals within Shergroup
Outsource carry out their duties in
a professional manner and act with
discretion at all times.
Innovation
Shergroup Outsource is innovative
and creative, delivering inspired
solutions to our clients' problems.
We have the ambition and confidence
to do things in new ways.
Network
Shergroup Outsource commits
to a service level with its clients
that offers consistent quality throughout
its international, organisational
network.
Trust
Shergroup Outsource is a
reliable service providers which acts
with integrity, building open, honest
and realistic relationships with our
clients. We undertake to be transparent
and accountable.
Compliance
Shergroup Outsource complies
with its obligations and regulations
through an international understanding
of compliance. It adheres to the substance
and spirit of respective international
standards and guidelines.
Performance
Shergroup Outsource measures
success against client expectations
as well as having clear, simple and
benchmarked measures of performance.
We learn from experience and continuously
improve through effective analysis
and targeted improvement.
