Quality Charter

shergroup and its trading divisions provide a range of legal and financial services to creditors within the United Kingdom.

Our Quality Charter sets out how we go about delivering a wholehearted commitment to quality and what this means for everyone within the organisation. To live up to our Quality Charter, we build its principles into the way we work from day to day.

shergroup defines quality as 'providing a service that is professional, dependable and achieves service commitments - every time' and aims to meet or exceed a Client's reasonable expectations.

This is how we aim to achieve it.

People
shergroup make a promise to each Client on conduct, procedures and service standards and subscribe to the ethos that the capability and performance of the people within its business are key to keeping that promise. Individuals within the shergroup organisation carry out their duties in a professional manner and act with discretion and fairness.

Innovation
shergroup are innovative and creative, delivering inspired solutions to our Clients' problems. We have the ambition and confidence to do things in new ways.

Network
shergroup commit to a service level with its Clients that offers consistent quality throughout its national, organisational network.

Trust
shergroup are reliable and act with integrity, building open, honest and realistic relationships with our Clients. We undertake to be transparent and accountable.

Compliance
shergroup complies with statutory obligations and regulations and adheres to the substance and spirit of all national standards and guidelines. In addition shergroup maintains its own Code of Practice to help ensure that the conduct of all individuals with the organisation is above and beyond the industry standard.

Performance
shergroup measure success against Client expectations as well as having clear, simple and benchmarked measures of performance. We learn from experience and continuously improve through effective analysis and targeted improvement.

Membership
shergroup maintains a panel of approved service providers who must meet strict membership criteria before joining. All members must adhere to the shergroup Code of Business Practice which governs their operational conduct.

enquiries@shergroup.net